Cancellation & Refund Charges:
Our cancellation policy purely works on settlement schedule. irrespective of payment priority, we charge 2.5% flat cancellation & refund charges, when you use our services as registered user.
Cancellation & Refund Terms:
- Cancellation is only possible if payment settlement from our payment gateway / bank has not taken place.
- Once the settlement has been initiated by our Bankers / Online Payment system, we will not be able to cancel the transaction request.
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- PAYZIGO FINTECH PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the PAYZIGO FINTECH PRIVATE LIMITED, it’ ll take 9-15 Days days for the refund to be processed to the end customer.
Terms of Refund Policy
Rules for Refund and Claims
Claims will be settled, and refund will be automated within 5-7 working days of the transaction cancellation. Maximum 5-7 working days is the time frame for the user-initiated refund claims.
In case of system failure or any technical error, automated refund will be initiated by system itself and amount will be credited within 5-7 working day (As per bank).
In worst to worst if you face any problem in getting refund, please share a request on INFO@PAYZIGO.IN or 04035947192. we will surely attend your concerns within shortest possible time.